Superbots Online
Run your office from the beach!
Business
Details
Short Description
AI-powered business automation through intelligent chat, marketing, voice and assistant agents.
Category
AI
Established
2025
Status
Active
Has Corporate Location(s)
No
Has Franchise Location(s)
No
About
Automate your business
$33 - $2500
Superbots Online is an AI-powered business automation platform designed to help businesses automate customer communication, marketing, administration and everyday operations.
The platform brings together multiple specialised AI systems, including website chat agents, social media agents, marketing agents, voice agents and AI assistants. These systems can handle customer enquiries, interact with users across supported channels, assist with social media activity, answer and manage calls, provide information, and automate repetitive business tasks.
Rather than relying on a single general-purpose chatbot, Superbots Online allows businesses to deploy AI agents for different roles and functions. Each agent can be configured around the business it represents, giving customers and staff access to automated assistance 24 hours a day while reducing the amount of routine work that needs to be handled manually.
Superbots Online is built for businesses that want AI to become part of their day-to-day operations rather than simply another tool they occasionally use. Its systems are designed to operate continuously, work across multiple customer touchpoints, and support businesses whether their staff are in the office, working remotely or away from the business entirely.
From answering a website visitor at midnight, to assisting with social media, handling incoming calls or supporting everyday administrative workflows, Superbots Online is built around one simple goal: automate the work that doesn't need a human so people can focus on the work that does.
The platform brings together multiple specialised AI systems, including website chat agents, social media agents, marketing agents, voice agents and AI assistants. These systems can handle customer enquiries, interact with users across supported channels, assist with social media activity, answer and manage calls, provide information, and automate repetitive business tasks.
Rather than relying on a single general-purpose chatbot, Superbots Online allows businesses to deploy AI agents for different roles and functions. Each agent can be configured around the business it represents, giving customers and staff access to automated assistance 24 hours a day while reducing the amount of routine work that needs to be handled manually.
Superbots Online is built for businesses that want AI to become part of their day-to-day operations rather than simply another tool they occasionally use. Its systems are designed to operate continuously, work across multiple customer touchpoints, and support businesses whether their staff are in the office, working remotely or away from the business entirely.
From answering a website visitor at midnight, to assisting with social media, handling incoming calls or supporting everyday administrative workflows, Superbots Online is built around one simple goal: automate the work that doesn't need a human so people can focus on the work that does.
Ai business assistance
Available 24/7
Your bots will run your office for you 24/7 without you
Uptime
We offer a guarantee of 95% uptime in any calendar month, with average month at 99.9%
Agent Types
We currently have 4 different agent types, Business - Chat - Marketing - Voice, ready to serve your every need.
Total Agents
There are currently 4 active agents in our system
Images
Contact Info
Head Office Head Office
Email
[email protected]
Phone
(+612) 8550 1194
Website
https://superbotsonline.com
Business Hours
8am - 5pm Mon - Thurs, 8am - 3pm Fri.
Address
Emu Plains, NSW, 2750
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Legal
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Superbots Online
Superbots Online Terms & Conditions
Complete Terms & Conditions governing use of the Superbots Online platform and services
Section 1
Service Overview
Superbots Online provides AI-powered chat, marketing, and voice agents ("the Service").
• The Service is designed to help businesses automate customer engagement, sales, and support.
• By accessing or using the Service, you agree to be bound by these Terms & Conditions.
• The Service is provided by Super Technology Studios and its parent, Casper Global.
Section 2
Account Registration
To use the Service, you must create an account and provide accurate, current information.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
You must notify us immediately of any unauthorized use.
Section 3
Acceptable Use
You agree not to use the Service to transmit unlawful, abusive, defamatory, or infringing content; attempt to reverse-engineer, disrupt, or gain unauthorized access to the Service or its infrastructure; or use the Service to build a competing product.
We reserve the right to suspend or terminate accounts that violate this policy.
Section 4
Subscription & Payment
Access to certain features requires a paid subscription.
Fees are billed in advance on a recurring basis as set out at checkout. Failure to pay may result in suspension of access.
All fees are non-refundable except where required by law or expressly stated otherwise.
Section 5
Intellectual Property
All software, models, and underlying technology powering the Service remain the property of Super Technology Studios / Casper Global.
You retain ownership of your own content and data submitted to the Service, and grant us a limited license to process it solely to provide the Service.
Section 6
Service Availability & Limitation of Liability
We aim for high availability but do not guarantee uninterrupted access.
The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, Super Technology Studios and Casper Global are not liable for indirect, incidental, or consequential damages arising from use of the Service.
Section 7
Termination
Customers may cancel within the first 30 days of their subscription for a full refund under our 30-day money-back guarantee.
From day 31 onward, you are locked into your contract term and remain liable for the full remaining balance of that term — 12 months for individual/standard plans, or 3 years for enterprise plans — regardless of early cancellation.
Upon termination or expiry of the contract term, your access to the Service will cease and we may delete your data in accordance with our data retention policy.
Section 8
Changes to These Terms
We may update these Terms from time to time.
Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
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Superbots Online
Privacy Policy
How we collect, use, and protect your data across Superbots Online
Section 1
Introduction
This Privacy Policy explains how Super Technology Studios and Casper Global ("we," "us," "our") collect, use, store, and protect personal information in connection with Superbots Online (the "Service"). By using the Service, you consent to the practices described in this policy.
Section 2
Information We Collect
We collect information you provide directly, including account details (name, email, business information, payment details), and information collected automatically through your use of the Service, such as usage data, chat/interaction logs processed by our AI agents, device and browser information, and IP address.
Section 3
How We Use Your Information
We use collected information to provide, maintain, and improve the Service; process payments and manage your subscription; train and improve our AI models and agents in aggregate or de-identified form; communicate with you about your account and updates; and comply with legal obligations.
Section 4
Data Sharing & Third Parties
We do not sell your personal information. We may share data with service providers who support our infrastructure (e.g., payment processors, hosting), where required by law, or with your consent. As we run our own hardware, models, and infrastructure rather than relying on third-party AI APIs, most of your data stays within our own systems.
Section 5
Data Retention & Security
We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
Section 6
Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details provided on our Contact page.
Section 7
Cookies & Tracking
We use cookies and similar technologies to operate the Service, remember preferences, and analyze usage. You can control cookie settings through your browser.
Section 8
Children's Privacy
The Service is not directed at children under 13 (or the relevant age of digital consent in your jurisdiction), and we do not knowingly collect personal information from children.
Section 9
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via the Service or by email, and continued use after changes take effect constitutes acceptance.
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Superbots Online
Cancellation Policy
Our 30-day money-back guarantee and contract term cancellation terms.
Section 1
30-Day Money-Back Guarantee
Customers may cancel their subscription within the first 30 days for a full refund, no questions asked.
Section 2
After the 30-Day Period
From day 31 onward, you are locked into your selected contract term and remain liable for the full remaining balance of that term, regardless of early cancellation:
> Individual plans: 12-month contract term
> Enterprise plans: 3-year contract term
Section 3
How to Cancel
Cancellation requests must be submitted via your account dashboard or by contacting our support team. Cancellation does not waive liability for the remaining contract balance as outlined in Section 2.
Section 4
Access After Cancellation
Following a valid cancellation request within the 30-day guarantee period, access to the Service will be revoked and any applicable refund processed within a reasonable timeframe. Where cancellation occurs after day 30, access continues (and billing continues) for the remainder of the contract term unless otherwise agreed.
Section 5
Non-Refundable Fees
Setup fees, add-on purchases, and any custom development or onboarding work are non-refundable once delivered, except where required by law.
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Superbots Online
Data Processing Agreement (DPA)
The terms governing how we process personal data on behalf of our customers.
Section 1
Purpose & Scope
This Data Processing Agreement ("DPA") governs the processing of personal data by Super Technology Studios / Casper Global ("Processor") on behalf of customers ("Controller") using Superbots Online, where the customer's use of the Service involves processing personal data of their own end-customers.
Section 2
Roles of the Parties
The customer acts as the Data Controller for personal data they collect and manage through the Service (e.g. their end-customers' chat interactions). Super Technology Studios / Casper Global acts as the Data Processor, processing that data solely on the Controller's documented instructions.
Section 3
Processing Instructions
We will only process personal data as necessary to provide the Service, in accordance with the Controller's instructions, and as required by applicable law. If an instruction appears to breach data protection law, we will notify the Controller before proceeding.
Section 4
Confidentiality
Personnel authorized to process personal data are bound by confidentiality obligations, whether contractual or statutory.
Section 5
Security Measures
We implement appropriate technical and organizational measures to protect personal data, as outlined in our Security policy, including encryption, access controls, and monitoring.
Section 6
Identity Verification Data
As part of our contract and liability verification process, customers may be required to complete identity verification using a government-issued driver licence or passport and/or facial liveness verification. This information is used solely for identity verification and fraud/liability controls. Images of identity documents and facial verification data are not retained as part of the customer account and are deleted following completion of the verification process, except where temporary retention is technically necessary to complete verification or where retention is required by law. Verification outcomes and non-sensitive audit records may be retained where necessary for security, compliance, contractual, or dispute-resolution purposes.
Section 7
Sub-processors
We may engage sub-processors (e.g. payment processors, infrastructure providers) to support the Service. We remain responsible for their compliance with data protection obligations equivalent to those in this DPA, and will notify Controllers of material changes to sub-processors where required.
Section 8
Data Subject Requests
Where we receive a request from a data subject relating to data we process on the Controller's behalf, we will notify the Controller promptly and provide reasonable assistance in responding, without responding directly unless instructed.
Section 9
Data Breach Notification
We will notify the Controller without undue delay upon becoming aware of a personal data breach affecting data processed under this DPA, providing sufficient information to allow the Controller to meet their own notification obligations.
Section 10
Data Return & Deletion
Upon termination of the Service, we will delete or return all personal data processed on behalf of the Controller, unless retention is required by law.
Section 11
International Transfers
Where personal data is transferred outside the Controller's jurisdiction (including to our infrastructure in Australia), appropriate safeguards will be applied as outlined in our GDPR policy.
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Superbots Online
General Data Protection Regulation (GDPR)
Our compliance with GDPR for users covered by EU/UK data protection law.
Section 1
Introduction
This section outlines how Super Technology Studios and Casper Global comply with the EU/UK General Data Protection Regulation (GDPR) in connection with Superbots Online, where applicable to users in the EU/UK or covered by GDPR.
Section 2
Legal Basis for Processing
We process personal data on the following legal bases: performance of a contract (providing the Service), legitimate interests (improving and securing the Service), consent (where required, e.g. marketing communications), and compliance with legal obligations.
Section 3
Data Controller & Processor Roles
Depending on the nature of the data, Super Technology Studios / Casper Global may act as either a Data Controller (for account and billing information) or a Data Processor (for customer data processed on behalf of a business using our AI agents, such as end-customer chat interactions).
Section 4
Your Rights Under GDPR
If GDPR applies to you, you have the right to: access your personal data; rectify inaccurate data; request erasure ("right to be forgotten"); restrict or object to processing; data portability; and withdraw consent at any time where processing is based on consent. Requests can be made via our Contact page and will be responded to within statutory timeframes (generally 30 days).
Section 5
International Data Transfers
Where personal data is transferred outside the EU/UK (including to our infrastructure in Australia), we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms to ensure adequate protection.
Section 6
Data Protection Officer / Contact
For any GDPR-related inquiries or to exercise your rights, contact us via the details provided on our Contact page.
Section 7
Data Breach Notification
In the event of a personal data breach likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours where required, and notify affected individuals without undue delay where the breach poses a high risk.
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Superbots Online
Security
How we secure your data and infrastructure across Superbots Online.
Section 1
Our Approach to Security
Super Technology Studios and Casper Global operate our own hardware, models, and infrastructure rather than relying on third-party AI APIs. This gives us direct control over how your data is stored, processed, and protected across every layer of the Service.
Section 2
Infrastructure & Hosting
The Service runs on privately owned and operated servers and data center infrastructure, rather than shared third-party cloud platforms. Access to physical and virtual infrastructure is restricted to authorized personnel only.
Section 3
Data Encryption
Data is encrypted in transit using industry-standard protocols (TLS/SSL). Sensitive data at rest is protected using appropriate encryption and access controls.
Section 4
Access Controls
Internal access to systems and customer data is role-based and limited to personnel who require it to perform their duties. Administrative access is logged and monitored.
Section 5
Payment Security
Payment processing is handled through compliant, secure payment infrastructure. We do not store full payment card details on our own systems.
Section 6
Monitoring & Incident Response
We monitor our systems for unusual activity and maintain processes to detect, respond to, and remediate security incidents. In the event of a data breach affecting personal information, we will notify affected users and relevant authorities in accordance with applicable law.
Section 7
Vulnerability Management
We regularly review and update our systems to address security vulnerabilities and apply patches to our infrastructure and software.
Section 8
Your Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us of any suspected unauthorized access to your account.
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Superbots Online
Service Level Agreement (SLA)
Our uptime commitment, support response times, and service credit terms.
Section 1
Overview
This Service Level Agreement ("SLA") outlines the uptime commitment, support response times, and remedies available to customers using Superbots Online.
Section 2
Uptime Commitment
We target 99.9% uptime for the Service, measured monthly, excluding scheduled maintenance windows. Scheduled maintenance will be communicated in advance where reasonably possible.
Section 3
Support Response Times
Support requests are prioritized by severity:
> Critical (Service unavailable): response within 4 hours
> High (major functionality impaired): response within 1 business day
> Standard (general inquiries, minor issues): response within 2 business days
Section 4
Section 4 — Service Credits
If uptime falls below 95% in a given month, eligible customers on applicable plans may request a service credit toward their next billing cycle, calculated in proportion to the downtime experienced. Credits do not apply to downtime caused by factors outside our control, including scheduled maintenance, customer-side issues, or force majeure events.
Section 5
Exclusions
This SLA does not cover downtime resulting from third-party integrations outside our infrastructure, customer misuse or misconfiguration, or events beyond our reasonable control (natural disasters, internet backbone failures, etc.).
Section 6
Monitoring & Reporting
Uptime is monitored continuously across our infrastructure. Customers on eligible plans may request uptime reports for their billing period.